STC
Florida .com's Privacy Pledge
We understand that making purchases online involves
a great deal of trust on your part; we take this trust very seriously,
and make it our highest priority to ensure the security and confidentiality
of the personally identifiable information ("PII") you provide
us. (PII includes information that can be linked to a specific individual,
such as name, address, phone number, or e-mail address.)
As a visitor to our U.S. Web site, www.stcflorida.com ("stcflorida.com®"),
you have the right to understand our information privacy practices prior
to providing stcflorida.com with any of your PII.
What information we collect from you
stcflorida.com only collects PII that you voluntarily provide to us.
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How we use your information
Stcflorida.com uses your PII for the purposes of responding to and processing
your requests for Stcflorida.com travel products and services.
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Who we share your information with
Stcflorida.com will only share your PII with our authorized service providers
that perform certain services or functions on our behalf or as required
by law. stcflorida.com does not sell or rent your PII to anyone.
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How you can control the use of your information
Stcflorida.com provides you with choice and control over the collection
and use of your PII, as well as a means of updating, correcting, or removing
any PII stored in your customer profile.
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How you can decide what marketing communications
you'll receive
Stcflorida.com provides you with the opportunity to specifically choose
the promotional marketing communications you wish to receive from stcflorida.com.
For promotional postal mail, this can be accomplished by either sending
an e-mail with "unsubscribe" in the subject line to support@stcflorida.com
that includes your stcflorida.com e-mail address and street address or
by following the unsubscribe instructions on the postal mail piece. For
promotional e-mail, this can be accomplished at any time by updating your
preferences in My Profile. If you choose not to receive any of the promotional
marketing services that stcflorida.com provides, then stcflorida.com will
not send them to you.
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stcflorida.com's Privacy Statement
This stcflorida.com Privacy Statement discloses the information privacy
practices for stcflorida's United States Web site, www.stcflorida.com.
The stcflorida.com Web site is intended for use by residents of the U.S.
that are over 18 years of age.
Information collected about you
stcflorida.com collects personally identifiable information ("PII")
about you that you specifically and voluntarily provide. PII includes
information that can identify you as a specific individual, such as your
name, phone number, or e-mail address. Although you are required to register
as a member of stcflorida.com in order to use selected travel planning
tools, and some PII is needed in order to process and fulfill travel requests,
many areas of stcflorida.com can be accessed without providing any PII.
On all stcflorida.com pages that collect PII, we specifically describe
what information is required in order to provide you with the product
or service you have requested.
stcflorida.com collects PII when you:
* Become an stcflorida.com member
* Book travel
* Participate in a survey, contest, or sweepstakes
* Contact stcflorida.com
Member information
stcflorida.com collects your Member ID, password, and e-mail
address when you register to become a member of our Web site.
Contests and sweepstakes information
Occasionally, stcflorida.com may offer our members and site visitors an
opportunity to participate in a contest or sweepstakes. Information collected
by stcflorida.com when you participate in a contest or sweepstakes may
include your full name, e-mail address, and street address.
Surveys
stcflorida.com may offer our members and site visitors an opportunity
to participate in surveys regarding their experience with our site. For
our members, we may also send these surveys via e-mail. You are under
no obligation to respond to any survey, and you may unsubscribe from receiving
these e-mail surveys by following the unsubscribe instructions in any
e-mail survey you receive. Information collected by stcflorida.com when
you participate in a survey may include your full name, e-mail address,
and street address.
Contacting STCFlorida.com
stcflorida.com collects PII such as your full name, Member ID, e-mail
address, and/or contact number whenever you submit a question or suggestion,
or request assistance with viewing your itinerary, logging on to stcflorida.com,
or accessing your account.
Our partners
stcflorida.com has partnered with reputable third parties to offer our
members and site visitors a variety of products and services. All travel
services throughout stcflorida.com that are provided by a third-party
partner are described as such. Although we only work with reputable third
parties, our business partners may have different privacy policies and
practices than stcflorida.com. We encourage you to review our business
partners' privacy policies to further understand their procedures for
collecting, using, and disclosing your information.
Other information we collect
Some information is collected automatically every time you visit stcflorida.com
(e.g., cookies and computer information). In addition, information may
be collected from other independent, third-party sources.
Cookies and other Web technologies
When you visit stcflorida.com we collect information about your computer
and assign you a "cookie" (a small, unique identifier text file).
You do not provide this information—it is collected automatically
as a means of supporting your visit to our site. This cookie does not
contain any PII. You can always choose to not receive a cookie file by
enabling your Web browser to refuse cookies or prompt you before accepting
a cookie. Be advised that, by refusing to accept a cookie, you will not
be able to access many travel services and planning tools offered by stcflorida.com.
When you access the My Profile area of the stcflorida.com Web site, reserve
or purchase travel, or use selected travel planning tools, stcflorida
requires you to sign in as a member, using your Member ID and password.
Once you sign in as an stcflorida.com member, we record the Member ID
and the name on the member account in the cookie file on your computer.
We may also record your password in this cookie file if you checked the
box entitled "Save this password for automatic sign-in." Your
Member ID, password, and the name on your member account is stored in
the cookie file as encrypted data, so no one can view the information
it contains by obtaining unauthorized access to your computer. Permanent
cookie files remain on your computer's hard drive until you manually delete
the file.
A cookie file may also be placed on your hard drive by stcflorida.com's
third-party advertising companies. These companies may use aggregated
statistics about your visits to this and other Web sites in order to provide
advertisements about travel-related goods and services that you may be
interested in. The information they collect does not include your PII.
The third-party advertising companies may also employ technology that
is used to measure the effectiveness of ads. This is primarily accomplished
through the use of a Web beacon (a single-pixel GIF), which is placed
on our site to collect anonymous information. They may use this anonymous
information about your visits to this and other sites in order to provide
advertisements about goods and services of potential interest to you.
No PII is collected during this process. The information is anonymous
and does not link online actions to an identifiable person. If you would
like more information and want to explore the option of not having this
information collected by third-party advertisers, click here.
Computer information
stcflorida.com collects certain technical information from your computer
each time you request a page during a visit to stcflorida.com. This information
is collected from your computer's Web browser to enhance your experience
on our site and may include your IP address, operating system, Web browser
software (e.g., Netscape Navigator or Internet Explorer), screen resolution,
and referrer Web site.
Information from other sources
To improve services and enhance personalization, we may periodically obtain
information about you from other independent third-party sources and add
it to our account information. Additionally, authorized stcflorida personnel
may update your profile to accurately reflect any new profile information
included in communications received from you.
Use of your information
Information collected on stcflorida.com may be used to:
* Register you as an stcflorida.com member
* Plan and book travel
* Notify you of travel changes through the Travel Alerts service
* Send marketing communications or surveys to you
* Respond to your questions or suggestions
* Improve the quality of your visit to our site
Member registration information
When you register to become a member of stcflorida.com, we use your information
to create your member account.
Travel planning and booking
Information collected when you complete your traveler profile is used
to confirm and process your travel reservation.
Travel Alerts notification
In the event your travel plans are disrupted because of mechanical, weather,
or carrier business conditions, stcflorida.com may send you an e-mail
notification to inform you of these conditions and help you make alternative
travel arrangements.
Marketing notifications
As a registered stcflorida.com member, you may receive e-mails from us
about special promotions, surveys, contests, sweepstakes, flight specials,
trip information, or other travel opportunities on stcflorida.com and
its marketing partners. We may also use your e-mail address or telephone
number to contact you about changes to your purchased travel itinerary.
To assess the effectiveness of these e-mails, we may attach a Web beacon
that provides confirmation when you open an e-mail from stcflorida.com.
This only occurs if your computer supports such technology.
You may also receive postal mail notifications from us about special promotions,
surveys, contests, sweepstakes, flight specials, trip information, or
other travel opportunities on stcflorida.com and its marketing partners.
E-mail or postal marketing notifications containing offers for our marketing
partners will be sent by stcflorida.com on our partners' behalf.
Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you
submit a question or suggestion, or request assistance with viewing your
itinerary, logging on to stcflorida.com, or accessing your account.
Improving the quality of your visit to
our site
We collect certain information (e.g., travel information) based on your
navigation of our site in order to better understand and serve our customers.
This data allows us to streamline your ability to navigate the site and
develop featured programs and content that will be of interest to our
members and site visitors. No PII is collected unless you explicitly provide
it.
This information can also be used to display targeted advertisements.
Advertisement information is taken from data you explicitly provide on
the stcflorida.com Web site, such as a flight origin or destination. No
PII is used to deliver targeted advertisements.
Sharing your information
stcflorida.com does not sell or rent your PII to anyone.
Service providers
To provide and process the services you request, stcflorida.com shares
your PII with our authorized service providers that perform certain services
or functions on our behalf. We only share information about travel either
reserved or purchased on stcflorida.com. Our service providers need information
about your traveler profile, as well as your credit card information,
to process and confirm your travel reservation. These service providers
will disclose information about your traveler profile to hotel, airline,
cruise, rental car, and other travel suppliers whose products you have
purchased. Like any other travel agent, this information must be shared
with our travel suppliers to confirm your reservation and travel preferences.
Although stcflorida.com offers travel products from hotel, airline, cruise,
rental car, and other travel suppliers that are reputable companies, we
have not placed limitations on these suppliers from using or disclosing
your information without your permission. Therefore, we encourage you
to review the information privacy practices of any travel suppliers whose
products you purchase on stcflorida.com. In addition, these travel suppliers
may also contact you as necessary to obtain additional information about
your confirmed reservation.
stcflorida.com will occasionally share aggregated information with our
service providers. This information does not contain any PII and is used
to develop featured programs and content that will be of interest to our
members and site visitors.
In the event that you make a new, or update an existing, travel reservation
by calling our toll-free number, your information may be accessed by a
third-party service provider, as necessary, to respond to your request
for customer service.
stcflorida.com may contract a reputable third party to facilitate the
distribution of survey, promotion, or sweepstakes programs. Upon completion
of these projects, all information is returned to stcflorida.com.
Trusted business partners
In addition, we have partnered with various third-party Web sites to offer
stcflorida.com travel services. These trusted third-party companies have
added travel sections to their Web sites in order to offer stcflorida.com
provided travel services. We will not share any of your PII with these
trusted third-party companies, even if you register on stcflorida.com
through their Web sites.
Our obligations
stcflorida.com may be required by law to disclose information you have
provided in obtaining our travel products or services. stcflorida.com
may also disclose information against someone who poses a threat to stcflorida.com's
interests (such as customer fraud) or whose activities could bring harm
to others. In addition, it may be necessary for stcflorida.com to provide
customer information to third parties, such as credit card companies,
for the purpose of resolving disputes that arise in the normal course
of business.
Other Web sites
There are several places throughout stcflorida.com that may link you to
other Web sites that do not operate under stcflorida.com's information
privacy practices. When you click through to these Web sites, stcflorida.com's
information privacy practices no longer apply. We recommend that you examine
the privacy statements for all third-party Web sites to understand their
procedures for collecting, using, and disclosing your information.
Control over and access to your information
stcflorida.com believes that members and site visitors should have control
over the collection and use of their PII. You have access to your information
in the following areas of stcflorida.com:
My Profile
The My Profile page on stcflorida.com allows members to view and change
their account settings. The e-mail settings option lets you change your
e-mail address and subscribe or unsubscribe to special e-mail promotional
notification services. You can also change your password and elect to
have an automatic password sign-in when logging on to stcflorida.com.
You can add new travelers and delete existing travelers from your member
profile; update or correct names, phone numbers, passport information,
and emergency contacts for travelers associated with your profile; and
update your travel preferences.
Communications from stcflorida.com
Members will receive communications from stcflorida.com when they:
* Request to update or close an account
* Book travel
* Win a contest or sweepstakes
* Contact stcflorida.com with questions/suggestions
* Are asked to complete a survey about their experience on our site
Protecting your information
We want our members and site visitors to feel confident about using stcflorida.com
to plan and book their travel, so we are committed to protecting the information
we collect. stcflorida.com has implemented a security program to keep
information that is stored in our systems protected from unauthorized
access. Currently, stcflorida.com only stores the information you provide
when registering to become an stcflorida.com member, create a travel profile
or book travel.
Our systems are configured with data encryption, or scrambling, technologies,
and industry-standard firewalls. When you send personal information to
stcflorida.com over the Internet, your data is protected by Secure Socket
Layer (SSL) technology to ensure safe transmission.
* For Internet Explorer users: Click on the word "Subject"
to verify that you are on the Web site www.stcflorida.com.
Click on "Issuer" to verify the site certification
authority.
* For Netscape Communicator users: Click on "View Certificate"
to verify that you are on the Web site www.stcflorida.com
and to verify the site certification authority.
Changes to the stcflorida.com Privacy Statement
This Privacy Statement was produced and posted on stcflorida.com on January 12,
2004. stcflorida.com reserves the right to modify or amend this Privacy
Statement at any time and for any reason. If there are material changes
to this statement or in how stcflorida.com will use your PII, stcflorida.com
will prominently post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy
practices described in this Privacy Statement at the time you provided
us with your information.
If you have questions about our Privacy Statement, please e-mail us.
Contacting stcflorida.com
We want to make sure you have control over your online travel experience
as an stcflorida.com customer, from planning and purchasing your travel
to protecting your personal information.
stcflorida.com customer service travel agents are ready to help with your
stcflorida.com travel concerns. When you need help, use our support and
feedback form. All e-mail receives a response within 4 hours. You may
also call Mon-Fri, 9 AM to 4 PM to speak to a representative personally.
Agents will address any questions or concerns you may have about your
stcflorida.com travel planning or purchases.
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